Know Your Rights

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When you get behind the wheel of your Mazda, the last thing you want to think about is collision repair. But accidents do happen. And, if one happens to you, make sure you know your rights.

Your Mazda vehicle may not be repaired with Genuine Mazda Parts - UNLESS you request them. Before an estimate or repair order is created, insist that your body shop and insurance adjuster specify Genuine Mazda Parts. If your adjuster refuses to authorize Genuine Mazda Parts, contact your agent for help. If your insurance company refuses to repair your vehicle with original factory parts, we recommend you seek information from your body shop about any rights you may have. You may also contact your provincial superintendent of insurance or local consumer protection agency for assistance. The address and phone number of your provincial superintendent of insurance can be found in the government section of your local phone book.YOU HAVE THE RIGHT TO KNOW WHETHER YOUR INSURANCE COMPANY HAS SPECIFIED GENUINE MAZDA PARTS OR IMITATIONS. Ask your adjuster if imitation parts have been specified. Many computerized estimates automatically select the cheapest parts. Remember, if imitation parts are used, you have no assurance they will meet Mazda's original equipment quality standards.

MAKE THE BEST OF IT. Don't put your Mazda in jeopardy. After it's been in a collision, make sure you keep your Mazda vehicle all Mazda by using Genuine Mazda Parts. Only Genuine Mazda Parts give you the kind of quality, fit, finish, performance, appearance, corrosion resistance and safety that makes your Mazda as good after it has been repaired as it was before the accident.